Terms & Conditions
Terms & Conditions
Welcome to Ky’s Hand Designs website!
By accessing or browsing this website you are agreeing to these Terms & Conditions. We reserve the right to amend these Terms and Conditions at any time without providing notice to you.
These terms and conditions apply to this website only.
You must be 21 to view or make a purchase on Ky’s Hand Designs smoking accessories collection. By selecting the click box to enter the site, you are agreeing that you are over 21 years of age. We cannot be held responsible for the actions of anyone using this website who is under 21 years of age. If your angry parent contacts us about your underage activity on this site, we will dob.
Some products on this website may contravene certain laws in some parts of the world. Ky’s Hand Designs will not be held responsible in the event of ‘you’ our client contravening such laws. All smoking implements are intended for tobacco use only. The pipes, bongs and water pipes sold from this website are suitable for smoking a variety of herbs including tobacco and tobacco cigarettes. It is your responsibility to comply with local laws.
Stock and Availability
While we try to ensure that all the information on our website is accurate, unfortunately errors may sometimes occur. If an error has been made, we will inform you as soon as possible. We are under no obligation to fulfil an order for an incorrect item.
We cannot guarantee availability on all items and reserve the right to cancel any order at any time.
If an item is out of stock at time of purchase, you will be notified so other arrangements can be made.
Pricing & Payments
All prices shown on our website are in American Dollar.
You will be billed in American Dollars.
What are my payment options?
We accept credit and debit cards.
Is my card secure to use on your site?
Ky’s Hand Designs values the security of your personal information. All details entered in our site go through a secure socket layer technology (SSL). Your details are encrypted and securely transmitted in through the payment gateway in order to be processed. Your credit card information is never stored.
When you make a purchase on Ky’s Hand Designs website, you are agreeing that you are an authorized user of the credit card or debit card used to place your order.
In the case of direct debit payment method, your order will be shipped once the funds have cleared in our account.
All orders are subject to various security checks. If our fraud detection system detects an anomaly with your payment, you will be contacted to confirm your details. We reserve the right to hold your order during this process while we await your confirmation. If we suspect fraud, we reserve the right to cancel your order and/or account and communicate your information to the relevant authorities.
If you are using a discount or coupon code, you must enter it at checkout prior to making your payment. If your order is paid without entering a code, you are agreeing to pay the full amount for your items. Discounts cannot be applied or refunded to an order after payment has been made.
It is your responsibility to ensure your shipping address is correct at the time of payment. We accept no responsibility for lost or delayed items due to incorrect shipping addresses.
Allow up to 7 working days for standard delivery, and additional time for remote areas or during peak periods. This time is an estimate only and not a guarantee of delivery. Unforeseen delays can occur once items leave our shop and are not our responsibility.
Ky’s Hand Designs reserves the right to increase postage charges on any order should we deem necessary i.e. excessively large orders or remote locations.
All purchases are final and returns are not accepted, unless items are faulty. If you have any issues with your order, please contact us.
We will refund, credit or replace any items that are found to be faulty on arrival, or within the warranty period (on warranty applicable items). If you feel your item is faulty, please contact us as soon as possible at KysHandDesigns@gmail.com and we will then advise you on how to return your item. Please include photos of the fault if applicable.
While all care is taken with packaging of fragile items, breakages may occur in transit. If your item has arrived broken or damaged, please contact us as soon as possible at KysHandDesigns@gmail.com. Include photos of the broken or damaged item/s.
Please inspect your items thoroughly on arrival. If you do not report any problems with your item when you receive it, we assume that you received it in good working order without damage. We have no responsibility to provide a refund, exchange or credit for items that you have damaged or broken yourself after the fact.
Images and designs
All designs, images and artwork on this website are the copyright of Ky’s Hand Designs. No permission is given to reproduce any of the logos, trademarks, brand names, artwork, images or designs featured on this website and any such use my constitute infringement on the owners’ rights.
When you create an account on this website, you agree to provide us with accurate personal and contact information. If you have provided incorrect information, we cannot be held responsible for any issues arising from the use of this incorrect information.
We reserve the right to refuse to supply any person and/or close account for any reason including misuse and abuse of staff.