If you have any questions, comments or concerns, please reach out.
3092 Stone Rd
Merriam Woods MO 65740
It is your responsibility to ensure your shipping address is correct at the time of payment. We accept no responsibility for lost or delayed items due to incorrect shipping addresses.
Allow up to 7 working days for standard delivery, and additional time for remote areas or during peak periods. This time is an estimate only and not a guarantee of delivery. Unforeseen delays can occur once items leave our shop and are not our responsibility. All packages ship within 7 days of purchase.
Ky’s Hand Designs reserves the right to increase postage charges on any order should we deem necessary i.e. excessively large orders or remote locations.
All purchases are final and returns are not accepted, unless items are faulty. If you have any issues with your order, please contact us, we will do everything in our power to make it right.
We will refund, credit or replace any items that are found to be faulty on arrival, or within the warranty period (on warranty applicable items). If you feel your item is faulty, please contact us as soon as possible at KysHandDesigns@gmail.com and we will then advise you on how to return your item. Please include photos of the fault if applicable.
While all care is taken with packaging of fragile items, breakages may occur in transit. If your item has arrived broken or damaged, please contact us as soon as possible at KysHandDesigns@gmail.com. Include photos of the broken or damaged item/s.
Please inspect your items thoroughly on arrival. If you do not report any problems with your item when you receive it, we assume that you received it in good working order without damage. We have no responsibility to provide a refund, exchange or credit for items that you have damaged or broken yourself after the fact.
Ky’s Hand Designs is committed to ensuring the personal information of our customers and visitors to our website is kept secure and used for appropriate purposes.
Collection of Personal Information:
In order for customers to shop on Ky’s Hand Designs website, we require certain personal information to be provided to us. This information includes but is not limited to:
> Email address
> Credit card details (these details are only used to process an order and are not saved in our system)
We may also occasionally collect information on your preferences and opinions although your permission will be asked at the time of collection.
What are cookies?
No you can’t eat them! Cookies are small bits of information that are placed on your computer’s hard drive when you visit any site on the internet. These cookies are used to recognize your computer and welcome you each time you return to our site. It’s easy to prevent any site from storing your information by disabling cookies in your browser settings.
Use of personal information:
We will use the information you provide us to:
> Update you on the status of any orders you place on our site
> Fulfill any orders you place on our site
> Update you on Ky’s Hand Designs news and offers (these updates must be opted-into – we will never send you these updates without your permission and you can opt-out of them at any time)
> Conduct anti-fraud checks when applicable. If this is the case, we will use the information you have provided us in regards to names and addresses to compare to payment details such as credit card names and addresses. If fraud is suspected, we reserve the right to communicate your information to the relevant authorities including but not limited to Police and banks.
> Aggregate statistical information. We use non-personal information that cannot personally identify our site visitors to create statistics including but not limited to visitor numbers, time spent on site and pages viewed. We also use customer information including but not limited to customer ages or delivery city to generate demographic information on our customers. We use both forms of information to measure customer and visitor trends and ensure we are providing the best service possible.
Disclosure of Personal Information:
Ky’s Hand Designs may disclose your information to any of the companies owned and operated by Shopify.
We will share your information with certain third party companies who we may engage to provide services on our behalf. These companies include but are not limited to:
> Couriers or other shipping companies (who deliver goods to you on our behalf)
> Payment authorization or fraud checking organizations (who process payments for customer orders)
These companies are permitted to access only the information they require to fulfill the services they are engaged for. In addition, Ky’s Hand Designs will only work with companies who share our belief that our customers’ privacy is paramount.
We take all reasonable steps to protect all personal information from misuse, loss, unauthorized access, modification or disclosure.
Communications between your browser and our web servers are private and secured by 256-bit encryption.
All personal information is stored in secured premises or in electronic databases requiring logins and passwords. Only those staff that need access are given logins and passwords.
Some information is kept for a number of years to comply with legal requirements.
Accessing your Personal Information:
You have the right to view or change the personal information Ky’s Hand Designs holds about you. To view or change this information, you can log into your account or contact us at KysHandDesigns@gmail.com. In all cases, you will be required to provide proof of identity in order to access your information.